International & Exchange  Student CentreWestern International

Phones, Internet and TV

Many companies provide telephone, Internet and TV services to Londoners. We recommend comparing plans, rates and discounts before you decide on a company.

Landline Telephones

To set up a phone installation, call one of the phone companies below or register online. Customers are usually billed monthly. On your first bill, there might be a one-time installation fee, a monthly service fee, a rental fee (if you rent a phone) and charges for any long-distance or overseas calls made using their long-distance plan. Once the line is activated in your name, you are legally responsible for all calls made on the line. 

Bell Canada
Primus Canada
Tek Savvy

The phone companies above offer plans that combine the following features in various ways:

Overseas and Long-Distance Calls


You can only get basic phone installation and maintenance through a local telephone company, but many companies offer competitive rates on overseas and long-distance calls for telephones. If you find a company that offers better rates for overseas calls than your local provider, you can use that company as your long-distance carrier. You would receive two different phone bills each month, but you might prefer this minor inconvenience to paying more.

Bell Canada
Primus Canada
Tek Savvy
Yak Communications

Long-Distance Calling Cards

Long-distance calling cards may be the cheapest option depending on the country you are calling. They are usually sold in denominations of $5, $10 and $20 at convenience/variety stores or pharmacies (e.g., the pharmacy in the UCC basement). Remember to check the expiry date (3-6 months is average) and whether there is a connection or maintenance fee. You can use long distance calling cards on any phone, with any carrier.

How to Dial Long-Distance

Dial 011 + country code + routing code + local number  OR  1 + country code + routing code + local number depending on which area you are calling. Country codes and routing codes are listed in the phone book.

To make a long-distance call through a public phone, dial 0 and tell the operator that you are making a ‘collect call’ to your country and provide the phone number. The person who receives the call will be asked to accept the charges. Charges for operator-assisted calls are the most expensive; the minimum charge is for three minutes.

Note: You will NOT be charged for calls made to long distance numbers with the area codes 800, 866, 877 and 888. These numbers indicate a 'toll free' call.

Internet Phones

In general, Internet phones offer free long-distance calling within the U.S. and Canada and free world-wide calling to anyone with the same type of phone.  Students can buy two Internet phones and send one to their family at home so that they can talk for free. Make sure the phone will work in your country before you make the purchase. Internet phone services start at $3.30 per month. If you prefer to order plans in person you can often find start-up kits at local electronic stores (Best Buy, Future Shop, Sears, Walmart, Tiger Direct, etc.).  

Note: If you have an Internet phone, the phone number will not be a local number and people who call you from London will have to pay minor long distance charges.

Magic Jack
Net Talk

Cell Phones (Mobile Phones)

Major Canadian Cell Phone Companies 
Freedom Mobile:

The cost for cell phone service is usually more expensive in Canada than in other countries. Ask about all fees for a phone plan or contract before you sign up, such as the cost of an activation fee, sending and receiving texts, long-distance calls, Internet access, etc. To set up an account, you will need to bring your credit card and passport.

Buying a New Cell phone

If you arrive in Canada without a cell phone, you can get one in two ways: 

1. Sign a contract with a cell phone company. Contracts include the cost of the phone and a monthly bill for phone use. Most contracts require a minimum commitment of one year.

2. Buy a cell phone and join a ‘pay as you go’ plan.  In a ‘pay as you go’ plan you purchase minutes to use on your phone and you buy more as you need them. No identification or credit card is required. If you use your cell phone frequently or use your cell phone for long-distance calls, this option can be much more expensive than a contract.   

Several cell phone stores are located in Masonville Place, a London shopping mall: 

Bringing Your Cell Phone from Home

If your phone is unlocked and has similar technology to Canadian phones, you may be able to use it here. You can take your phone to a store in London to find out if it will work in Canada (see stores listed above).To sign a contract with a Canadian phone company and still use your own phone, you will need to buy a new SIM card and pay $30-$40 for the activation. Bring a credit card and your passport.

Internet Access

At Home

Dial-up is the cheapest Internet option, but also the slowest. With dial-up, you cannot use the hand phone and the Internet at the same time unless you have a separate phone line for you computer. High-speed (broad band) is more expensive than dial-up, but also much faster. It allows for simultaneous Internet and phone use. The companies below offer both high-speed and dial-up.

Popular Internet Companies
Primus Canada
Bell Sympatico Canada
Execulink Telecom
Fido      1-844-201-4893
Yak Communications
Tek Savvy
Virgin Mobile 1-888-291-9840

On Campus

Computers on CampusWith a Western email username and password, you can access the internet all over campus. There are computer labs for you to use in the Health Sciences Building, North Campus Building, Natural Sciences Centre, Social Science Centre and Somerville House. You can also take advantage of Western's wireless network.

If you have any questions or concerns, contact Western’s IT department:

Western’s Information Technology Services (ITS)
Telephone: 519-661-3800

Television (TV)

You can sign up for digital TV through Rogers Cable or Bell Canada’s satellite service. These services will have several fees attached to them, like one-time set-up charges and monthly service fees. Each company offers a variety of packages with different prices and advantages.

Bell Canada

Shaw Direct 1-855-654-5738

TV on the Internet

You can also view television shows and movies on your computer by paying for a low cost online television service like Netflix. You can connect shows to your TV with a video game console such as, PS 3/4, Wii or XBOX, Apple TV player or an Android TV player. Keep in mind that there are both free and for fee streaming sites.


Prime Video

City TV