Transportation from the Airport

From Toronto Pearson Airport

The Government of Canada has provided specific recommendations for travel to your quarantine destination, once you arrive at the airport/your port of entry.

Western students must book travel from Toronto Pearson Airport to London with RobertQ Airbus to bring you safely to London and directly to your residence or other quarantine destination. The cost will be 50% of the regular fare.

Note: students arriving from outside of Canada are not permitted to take any form of public transportation (bus, train etc.) to travel from Toronto Pearson Airport to their quarantine destination.

RobertQ Airbus logo

How to book travel with RobertQ**

To make a reservation by phone, call toll free 24 hours/day: 1-800-265-4948 or 519-673-6804. Call Centre representatives are available between 7 am and 3 am EST, 7 days a week. 

To make a reservation by email, contact

IMPORTANT: please refer to the code 'MUSTANG' or identify yourself as a Western student when booking your reservation. The 50% discount is not available through online booking.

After you complete your mandatory hotel stopover at one of the government-authorized hotels - RobertQ will support students with a hotel pick-up. Please make sure that you are in hotel lobby 15 minutes prior to your reservation time

RobertQ has put many procedures in place to ensure passengers remain safe, including reduced passenger loads, mandatory masks and other policies.

Important Information:

  • ** Students staying Western-arranged quarantine accommodations should wait to receive their quarantine location address from a logistics coordinator before they book their RobertQ transportation so they can properly select the correct drop off location
  • The discount and offer code 'MUSTANG' may be used for any Western student arriving at Toronto Pearson Airport, regardless if they are staying on campus, in Western-arranged off-campus quarantine accommodations, or their personal off-campus housing.
  • Please add 4 to 5 hours after your flight arrival time when selecting your pick-up time. This is to allow for landing, deboarding, clearing customs and Study Permit processing time (if applicable).
  • You will need the following required information before completing your booking: airline, fight number, email and phone number.

 RobertQ Frequently Asked Questions


From London International Airport

Students may take a taxi directly from London International Airport to your quarantine destination, as long as face coverings/masks are worn and all other COVID-19 precautions are followed. No planned or unplanned stops are permitted.

Some taxi companies may ask pre-screening questions, limit the number passengers or require advanced booking.
We recommend you call the taxi company and ask about COVID-19 precautions.

London Taxi Companies:

Taxis charge either per kilometer, or per zone and all charge a small fee as soon as you sit down ($3-$4)

Note: It is customary to tip the driver 10-15%.